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CUSTOMER SERVICE INFORMATION
I N F O R M A T I O N |
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Service Department: 514- 331-0840 / 1-800-363-1888 (Toll Free in Canada & U.S.A.)
National Service Manager: Mr. Fouad Tassy
Customer Service Manager: Mr. Brent Anderson
24hr Fax Service: 514- 331-0843
E-Mail Address: service@argustel.com
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RETURN MERCHANDISE TO:
Argus Telecom International Inc.
Attn: SERVICE DEPARTMENT
2505 Guenette
St Laurent, Quebec
H4R 2E9
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TRANSPORT “TO Service Department”: As you request. PREPAID
TRANSPORT “Returning TO Customer”: As you request. COLLECT
**For prompt Return your courrier account number is required**
The merchandise will have a turn around of TEN (10) days, with a 48-hour
(RUSH) service available.
When shipping your equipment for service, be sure to include:
* A) Your name, address, phone number, cell, pager, fax, email address and courrier account number.
* B) A brief description of the malfunction.
* C) The return shipping address and billing address, along with any special shipping instructions.
* D) Serial Numbers MUST be indicated clearly.
* E) (Order Number/Repair Number) MUST be indicated clearly
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General Equipment Service/Repair Categories
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· Air Flow Monitor · Air Pressure Monitor · Air Pressurization Monitoring Systems · Butt Set · Cable Analyzer · Cable Locator · Fault Locator (Underground & Aerial) · Sheath Locator · Central Office Maintenance Equipment · Data Test Set · Duct Probe · Fiber Optic Fusion Splicer · Fiber Optic Test Set · Frequency Counter · Frequency Generator · Ground/Insulation Tester · Helium Detector · High Voltage Probe · Insulation Testing · Kick Test Set (KS, Kick Meter) · Leak Locator · Level Tracer · Metal/Pipe Locator
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· Multimeter · Noise Mitigation Equipment · Open Meter · Oscillator · Oscilloscopes · OTDR [Optical Time Domain Reflectometer] · POTS Equipment · Power Meter · Power Supply (DC & AC) · Pulse Generator · RF Meter · RFL [Resistive Fault Locator] · Signal Generator · Solar Regulators · TDR [Time Domain Reflectometer] · Telephone Lineman Equipment · TIMS [Transmission Impairment Test Set] · Tone & Probe Kit · Transmission & Noise Tester · Transmission Test Set · Ultrasonic Leak Locator · Universal Bridge · UPS [Uninterruptible Power Supply]
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Model Specific Service/Repair Categories
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AGILENT |
SEE HEWLETT PACKARD. |
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BACH SIMPSON |
260, 463, Volt-Meters & Multi-Meters, ALL MODELS. |
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BERRY TEST SETS |
Demarcation Test Set: BE-9000-L2; Digital Test Set: 8401-L2, 8406-L3; Signalization Analysers: 966A; Transmission Test Set: 2110, 8412-LI, 8412, 8410. Signalization Test Sets: 312A-L2, 312A-L3, 314A, 314R, ALL MODELS. |
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BEST |
Uninterruptible Power Systems (UPS), ALL MODELS. |
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BOSS |
Solar Regulators, ALL MODELS. |
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CANOGA PERKINS |
534, 1401, P400, PM950, PR25A, PR25BC, PR50B, PR54D, PR80A, PR105B, PR105D, PR245A, PR421, PR421D, PR527, Busy Boy (22B), ALL MODELS. |
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COSSOR |
Time Domain Reflectometers (TDR) - 335M, 431, 435M, CFL535. |
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DDI |
Transmission Impairment Measurement Sets (TIMS), Transmission Test Sets. |
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DYNATEL |
500, 500A, 573, 573A, 573DL, 573DX, 710A, 710M, 710MB, 730, 730M, 735M, 745M, 965. |
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FLUKE |
1900A, 1910A, 1920A, 1953A, 70 & 80 Series Digital Multimeters, 8000 Series, 8030A, 8060, 9000 Series. |
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HD TELECOM |
ALL MODELS. |
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HDW |
T11/1A TDR, Echoflex. |
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HEWLETT PACKARD |
3551A, 3565A, 4900A, 4904A, 4905A, 4910F, 4935A, Power Supplies, Transmission Test Sets, Frequency/Function Generators, Oscilloscopes. |
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MALOR |
Ultrasonic Leak Detectors (Model 3000). |
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MARCONI |
Universal Bridge (TF-2700). |
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MARK PRODUCTS |
Leak/Ultrasonic Detectors (Model 1805), Cable Pressurization Equipment, Duct Probe, Helium Detector (Model 1820), Digital Pressure Gauge (Model 4200), Digital Pressure Gauge (Model 4300), ALL MODELS. |
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METROTECH |
200, 200L, 480, 810, 850, 880, P440. |
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METROTEL |
Arial Poles. |
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MICRO COMPUTER |
Cable Analysers (Models 77S, 77, 575), Remote Test SYS. Units, ALL MODELS. |
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MISCELLANEOUS |
"C.O. Cable" Repair. |
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RISER-BOND |
Time Domain Reflectometers (TDR), ALL MODELS. |
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RYCOM |
Fault Locators, Cable & Pipe Locators; 2765, 2786A, 2787A, 3115B, 6010, 6020, 6021, 6040, 6041, 8830, 8831, R-60, Selective Level Meters ALL MODELS. |
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SNC |
INT, Noise Chokes, ALL MODELS. |
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TEKTRONIC |
1503 "TDR" Cable Tester, 90, 100, 200. |
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TELETEST |
Tone Generator, Probe, ALL MODELS. |
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TEMPO |
Breakdown 1110C, Sidekick 7b , Sidekick T&N, Tonearc Model 5, TelScout, TDR, Open Meter, ALL MODELS. |
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TRIPLETT |
Transmission Test Sets (Models #7,5,4,3), Multi-Meters, ALL MODELS. |
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TTI |
Transmission Test Sets (Models 1110A, 1120, 1125). |
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WILCOM |
Transmission Test Sets, Level Tracers, Digital Transmission Test Sets, T194B, T195, T132, T136B, ALL MODELS. |
Manufacturer, Model, & Description Qualified Listing
| Manufacturer | Model Number | Description |
| 3M | U3T3 | Advanced Cable / Sheath Fault Locator |
| 3M / Dynatel | 1264 | EMS Path Tracing Receiver & Probe |
| 3M / Dynatel | 1332 | Far End Device |
| 3M / Dynatel | 2206 | EMS Marker |
| 3M / Dynatel | 2210 | Cable Locator |
| 3M / Dynatel | 2220L | Cable Locator |
| 3M / Dynatel | 2273 | Cable Fault / Sheath Locator |
| 3M / Dynatel | 4036 | Hand Crimper |
| 3M / Dynatel | 500 | Cable Locator |
| 3M / Dynatel | 500A | Cable Locator |
| 3M / Dynatel | 500DL | Cable Fault Locator |
| 3M / Dynatel | 573 | Cable Locator |
| 3M / Dynatel | 573A | Cable Fault Locator |
| 3M / Dynatel | 573AP | Cable Locator |
| 3M / Dynatel | 573DL | Cable Fault Locator |
| 3M / Dynatel | 710A | Cable Fault Locator |
| 3M / Dynatel | 710M | Resistive Fault Locator |
| 3M / Dynatel | 710MB | Resistive Fault Locator |
| 3M / Dynatel | 730 | Cable Locator |
| 3M / Dynatel | 730M | Open Fault Locator |
| 3M / Dynatel | 735 | Cable Fault Locator |
| 3M / Dynatel | 735M | Cable Fault Locator |
| 3M / Dynatel | 745 | Subscriber Loop Tester |
| 3M / Dynatel | 745M | Subscriber Loop Tester |
| 3M / Dynatel | 965 | Subscriber Loop Tester |
| 3M / Dynatel | 965DSP | Subscriber Loop Tester |
| 3M / Dynatel | 965DSP/SA | Subscriber Loop Tester |
| 3M / Dynatel | 965M | Subscriber Loop Tester |
| 3M / Dynatel | CSM 500 | Gas Detector |
| 3M / Dynatel | J20493 | Universal Splicing Rig |
| 3M / Dynatel | J20678 | Lite Splicing Rig |
| 3M / Dynatel | J20679 | Lite Splicing Rig |
| 3M / Dynatel | MACS3000 | Modular Automatic Cabling System |
| 3M / Dynatel | MS2 | MS2 Splicing Rig |
| 3M / Dynatel - APC | 1098 | APC Micro Responder |
| 3M / Dynatel - APC | 1121 | APICS Pair Identifier |
| 3M / Dynatel - APC | 1122 | APICS Pair Identifier |
| 3M / Dynatel - APC | 3121 | APICS Automatic Pair Identifier |
| 3M / Dynatel - APC | 3322 | Pair Identifier |
| 3M / Dynatel - APC | 4121 | Tagger Automatic Field Unit - APICS III |
| 3M / Photodyne | 11XE | Optical Power Source |
| 3M / Photodyne | 12XE | Optical Power Meter |
| 3M / Photodyne | 17XTA | Optical Power Meter |
| 3M / Photodyne | 1975XQ-010N | Optical Attenuator |
| 3M / Photodyne | 19XT | Variable Optical Attenuator |
| 3M / Photodyne | 2260XFA | Optical Loss Test Set |
| 3M / Photodyne | 22XL | Fibre Optic Multimeter |
| 3M / Photodyne | 22XLA | Fibre Optic Multimeter |
| 3M / Photodyne | 22XLC | Fibre Optic Multimeter |
| 3M / Photodyne | 33XLA | Chopped Light Multimeter |
| 3M / Photodyne | 8000XG | Fibre Identifier |
| 3M / Photodyne | 8000XGT | Fibre Identifier |
| 3M / Photodyne | 8XE | Fibre Optic Power Source |
| 3M / Photodyne | 9XT | Optical Power Source |
| 3M / Photodyne | OFC3200 | Fibre Optic Cable Cleaver |
| ADC Telecommunications Inc. | 1751 | Transmission Measuring Set |
| Adtran Inc. | N5260-24 | Phone Cable Simulator |
| AEA Electronic Ltd. | E-S3 | Telephone Channel Impairment Simulator |
| AEA Electronic Ltd. | S-3 | Tele Channel Simulator |
| AEMC | 136 | Ground Resistance Tester |
| AEMC | 3610 | Ground Resistance Tester |
| AEMC | 3700 | Clamp-On Ground Resistance Tester |
| AEMC | 3730 | Ground Resistance Tester |
| AEMC | 3731 | Ground Resistance Tester |
| AEMC | 4500 | Ground Resistance Tester |
| Airflow | 2272 | AC heater |
| Alcatel | 621384-000-001 | Error Detector |
| Ameritec | AM-1 | Bulk Call Generator |
| Ameritec | AM-1E | Expansion Unit |
| Amprobe Instruments | AMB-1 | Insulation Test Set |
| Amprobe Instruments | AMB-1A | MegOhm Meter |
| Amprobe Instruments | AMB-4D | MegOhm Meter |
| Amprobe Instruments | DGC1000 | Ground Tester |
| Anatek | 50-1D | Power Supply |
| Ando | AQ-1135E | Optical Power Meter |
| Ando | AQ-1720 | Optical Fiber Analyzer |
| Ando | AQ-1722 | OTDR Plug-In |
| Ando | AQ-7110 | Optical Fibre Analyzer |
| Ando | AQ7110C | Optical Power Meter |
| Ando | AQ-7113 | Singlemode Fibre Unit |
| Ando | AQ-7155 | Optical Power Meter |
| Ando | AQ-7220 | Mini OTDR |
| Ando | AQ-IIII | Optical Power Meter |
| Ando | M-3500 | Optical Power Meter |
| Anritsu | 1427-4 | 25 Watt Load |
| Anritsu | 60N50 | SWR Bridge |
| Anritsu | 8478B | Power Head |
| Anritsu | MA2442A | Power Sensor |
| Anritsu | MA2472A | Power Sensor |
| Anritsu | ME462B | DS3 Transmission Analyzer |
| Anritsu | ML2438A | Dual Power Meter |
| Anritsu | MS710E | Spectrum Analyzer |
| Anritsu | S330 | Site Master II |
| Anritsu | S331 | Site Master II |
| Anritsu | S331A | Cable & Antenna Analyzer |
| Anritsu | Sitemaster II S251A | Cable & Antenna Analyzer |
| Anritsu | SP104PEA | Test Cable |
| Associated Research | 216 | Vibroground |
| Associated Research | 255 | Vibroground |
| Associated Research | 263 | Vibroground |
| Associated Research | 263A | Vibroground |
| Astromed | ASM-II | Chart Recorder |
| Astromed | ASM-IV | Chart Recorder |
| Atlantic Research | 3500 | Analyzer Data Interview |
| Atlantic Research | 7500 | Analyzer Data Interview |
| Atlantic Research | 40A | Analyzer Data Interview |
| Atlantic Research | 40B | Analyzer Data Interview |
| Atlantic Research | 926-1-1 | Comstate 2 |
| B&K Precision | 1050 | Telephone Analyzer |
| B&K Precision | 1601 | Power Supply |
| B&K Precision | D1250 | NTSC Generator |
| Bach-Simpson | 260 | Analog Voltmeter |
| Bayly Communications | 3670D | Video Noise Weighting Module |
| Beckman | 3030 | Digital Mulitmeter |
| Beckman | 3010 | Digital Mulitmeter |
| Beckman | 3020 | Digital Mulitmeter |
| Beckman | 310 | Digital Mulitmeter |
| Beckman | 320 | Digital Mulitmeter |
| Beckman | 320B | Digital Mulitmeter |
| Beckman | CT-233 | AC/DC Current Clamp |
| Beckman | HD110 | Digital Mulitmeter |
| Beha | 93-800 | Ammeter |
| Bird | 4391 | Thruline Wattmeter |
| Bird | 6154 | Termaline Wattmeter |
| Bird | 8164 | Coaxial Resistor |
| Bird | 100E | Element |
| Bird | 10E | Element |
| Bird | 250E | Element |
| Bird | 25E | Element |
| Bird | 4022 | Directional Power Sensor |
| Bird | 43 | Thruline Wattmeter |
| Bird | 43-KIT | Thruline Wattmeter Element |
| Bird | 4421 | RF Power Meter |
| Bird | 4431 | Thruline Wattmeter |
| Bird | 50E | Element |
| Bird | 5E | Element |
| Bird | 612 | Wattmeter |
| Bird | 8080NM | Dry Load |
| Bird | 8085NF | Dry Load |
| Bird | 8135 | Coaxial Resistor |
| Bird | 8141 | Load Resistor |
| Bird | 8166 | Coaxial Load Resistor |
| Bird | 8323 | RF Coaxial Attenuator |
| Bird | 8325 | Thruline Wattmeter |
| Boonton | 41-4B | Datacom Tester |
| Boonton | 42B | RF Power Meter |
| Boonton | 92C | Multimeter / Voltmeter |
| Bowmar | 02-320A-002 | DS3-Bridge Amplifier Test Set |
| Bowmar | 273A-2 | Digital Carrier Test Set |
| Bowmar | 651B | Test Equipment |
| Bowmar | BRA02-320A-002 | DS-3 Bridge Test Set |
| Bowmar | BRA271B | T1 Error Analyzer |
| Bowmar | BRA273D | T1 Error Analyzer |
| Bowmar | BRA490B-2 | Envelope Delay Measuring Set |
| Bradley Telecom | 2A | Jitter & Hit Synthesizer |
| Brother | PT-1200 | Lettering System |
| Brother | PT-2300 | P-Touch Labeller |
| Brother | PT-2350 | P-Touch Labeller |
| Brother | PT-330 | P-Touch Labeller |
| Brother | PT-530 | P-Touch Labeller |
| Bruel & Kjaer | 2230 | Meter, Integrating Sound |
| Bruel & Kjaer | 4155 | Microphone, Callibrated |
| Cable Spinning Equipment - CSE Technologies | 1050 | Lineman Cable Lasher |
| Cadex Electronics Inc. | 4000 | Battery Analyzer |
| Campbell J.K. & Associates Ltd. | CR10 | Data Logger |
| Canadian Counter Measure | RFX-1500 & RFX-2500 | Fault Locator System |
| Canadian Marconi | 6200 | Microwave Test Set |
| Canadian Marconi | 6970 | RF Power Meter |
| Canadian Marconi | OA2090 | White Noise Test Set |
| Canadian Marconi | TF1073A | Attenuator |
| Canadian Marconi | TF2012 | Signal Generator |
| Canadian Marconi | TF2013 | Signal Generator |
| Canadian Marconi | TF2015 | Signal Generator |
| Canadian Marconi | TF2092B | Noise Receiver |
| Canadian Marconi | TF2304 | FM/AM Modulation Meter |
| Canadian Utilities Supply | 2181 | Tone-A-Matic |
| Canoga Perkins | PR 85A | Tunable Amplifier |
| Canoga Perkins | PR25A | Busy Boy |
| Cansel | 040-2975 20-0040 | Rangefinder Lytespeed |
| Cell Tron | P501X | Battery Test Set |
| Chicago Pneumatic | CP-734 | Air Wrench |
| Chino | CHNEH-100-12 | Temperature Recorder |
| Comarco Wireless Technologies | LT 100 | TDMA / System Amps |
| Comarco Wireless Technologies | LT 200 | TDMA / System Amps |
| Communications Mfr. Co. (CMC) | 7900-CGR | Butt Set |
| Communications Mfr. Co. (CMC) | C8336HT | Paircheck |
| Communications Tech. Co. (CTC) | 700 | Test Shoe 100 Pair |
| Communications Tech. Co. (CTC) | C4901 | Test Shoe Port-A-Block |
| Communications Tech. Co. (CTC) | C4914 | Front Tap Shoe |
| Communications Tech. Co. (CTC) | C4920 | Test Shoe |
| Communications Tech. Co. (CTC) | C4936 | Front Tap Shoe |
| Communications Tech. Co. (CTC) | C50 | Front Tap Shoe |
| Communications Tech. Co. (CTC) | C9855 | Front Tap Shoes |
| Communications Tech. Co. (CTC) | C9925XB | Repair Test Set |
| Communications Tech. Co. (CTC) | C9970 | Voltage Detector |
| Communications Tech. Co. (CTC) | C9978 | Peg Locator |
| Communications Tech. Co. (CTC) | CAS2000 | Cable Analysis System |
| Communications Tech. Co. (CTC) | D8010VC | DAVAR |
| Communications Tech. Co. (CTC) | DC7010VC | DAVAR |
| Communications Tech. Co. (CTC) | QLJ-2D | Peg Locator |
| Communications Tech. Co. (CTC) | QMC31A | Test Shoe Q-Block |
| Communications Tech. Co. (CTC) | QTBIX21A | Test Shoe Q-Block |
| Communications Tech. Co. (CTC) | RTS9925 | Subscriber Loop Tester |
| Consultronics Ltd. | 300 | Sweep Generator |
| Consultronics Ltd. | 306 | Stereo Analyzer |
| Consultronics Ltd. | AUTO-TIMS | Transmission Impairment Measuring Set |
| Consultronics Ltd. | AUTO-TIMS II | Transmission Impairment Measuring Set |
| Consultronics Ltd. | CABLESHARK | XDSL Cable Qualification |
| Consultronics Ltd. | COLT-250A | ADSL Test Set |
| Consultronics Ltd. | PC3000 | Program Channel Audio Analyzer |
| Consultronics Ltd. | SDM-16 | Module Monitor |
| Convex | C40-CSS | Software Control Set for Delay Equalizer |
| Cook | AT-1000 | Gas Tube Test Set |
| Cossor - Biccotest Ltd. | 108/109 | Optical Cable Fault Locator |
| Cossor - Biccotest Ltd. | 335M | Cable Test Set |
| Cossor - Biccotest Ltd. | T535 | Cable Test (TDR) |
| Cossor - Biccotest Ltd. | 435M | Cable Test Set |
| Culbertson | CLB5A | Error Rate Monitor / Recorder |
| Datatran Corp. | CT49 | Cable Tracker |
| Datatran Corp. | CT50 | Cable Tracker |
| Dianatek | 41 + 21 | Dialed Number Recorder |
| Digital Lightwave | ASA312 | Protocol Analyzer |
| Digital Products Ltd. (DPL) | SBI-145 | Butt Set |
| Digital Products Ltd. (DPL) | TSM-110 | Telephone Signalling Module |
| D-Line | 505AGT | Span Repeater Test Set |
| Dranetz | 626A | Universal Disturbance Analyzer |
| Dranetz | 656 | Disturbance Waveform Analyzer |
| Dranetz | 658 | Power Quality Analyzer |
| Eagle | RLB150N3B | Return Loss Bridge |
| ECOS | Accu-Test B7106 | Analyzer AC Power |
| EIP | 545A | Microwave Frequency Counter |
| EIP | 545B | Microwave Frequency Counter |
| EIP | EIP350D | Frequency Counter |
| EIP | EIP535 | Microwave Frequency Counter |
| EIP | EIP548B | Microwave Frequency Counter |
| Electro Scientific Industries | 250DE | Impedance Bridge |
| Electrodata | ATS2 | Audio Test Set |
| Electrodata | CTS-3 | Test Set |
| Electrodata | TL 1 | T1 Test Set |
| Electrodata | TM1 | T-Carrier Monitor |
| Electrodata | TTS 2 | T-Carrier Test Set |
| Electrodata | TTS 3 | T-Carrier Test Set |
| Electrodata | TTS 3-EZ | T-Carrier Test Set |
| Electrodata | TTS 3-EZ2 | T-Carrier Test Set |
| Electrodata | TTS 3-EZ-QT | T-Carrier Test Set |
| Electrodata | TTS 3-EZ-ST | T-Carrier Test Set |
| Electrodata | TTS 3-HD | T-Carrier Test Set |
| Electrodata | TTS 3-ST | T-Carrier Test Set |
| Exfo | FIP-USB4 | Fibrescope Video Fibre Probe |
| Exfo | FOMS-400X | Fibrescope Video Fibre Probe |
| Exfo | FOMS-400X-MTO | Fibre Optic Microscope |
| Exfo | FOMS-400X-UNIV | Fibre Optic Microscope |
| Exfo | FOT-12AX | Fibre-Optic Tester |
| Exfo | FOT-20 | Optical Power Meter |
| Exfo | FOT-20A | Optical Power Meter |
| Exfo | FOT-32A-23BL | Fibre-Optic Tester |
| Exfo | FOT-702X | Fibre-Optic Tester |
| Exfo | FOT-90A | Optical Power Meter |
| Exfo | FOT-910 | Fibre Optic Test System |
| Exfo | FOT-920 | Fibre Optic Loss Test Set |
| Exfo | FOT-92A-RS | Optical Powermeter |
| Exfo | FTB-100 | Tool Box - OTDR Fibre Deluxe Package |
| Exfo | FTB-100B | Mini OTDR |
| Exfo | FTB-23B-R2-70 | Fibre-Optic Tester |
| Exfo | FTB-300 | Fibre-Optic Tester |
| Exfo | FTB-300-M1 | Tool Box - OTDR Fibre Optic Basic |
| Exfo | FTB-400 | Universal Test System |
| Exfo | FTB-5240-EUI-91 | Optical Spectrum Analysis |
| Exfo | FVA-60B | Variable Optical Attenuator |
| Exfo | S-210B | Fibre Optic Light Source |
| Exfo | S-235B | Pocket Pal - Optical Tester |
| Exfo | S-235B3 | Fibre Optic Tester |
| Exfo | VCS-20A | Fibre Optic TS Talkset |
| Fisher Research Laboratories | M-95 | Valve & Box Locator |
| Fisher Research Laboratories | M-90 | Valve & Box Locator |
| Fisher Research Laboratories | TW-5 | Microscope |
| Fisher Research Laboratories | XL690 | Leak Detector |
| Fitel / Sumitomo | S-147S | Fusion Splicer |
| Fitel / Sumitomo | S-148 | Fusion Splicer |
| Fitel / Sumitomo | S-148S | Fusion Splicer |
| Fitel / Sumitomo | S-175 | Fibre Optic Fusion Splicer |
| Fitel / Sumitomo | S-321 | Optical Fibre Cleaver |
| Fitel / Sumitomo | S-321B | Optical Fibre Cleaver |
| Fitel / Sumitomo | S-324 | Optical Fibre Cleaver |