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CUSTOMER SERVICE INFORMATION
I N F O R M A T I O N |
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Service Department: 514- 331-0840 / 1-800-363-1888 (Toll Free in Canada & U.S.A.)
National Service Manager: Mr. Fouad Tassy
Customer Service Manager: Mr. Brent Anderson
24hr Fax Service: 514- 331-0843
E-Mail Address: service@argustel.com
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RETURN MERCHANDISE TO:
Argus Telecom International Inc.
Attn: SERVICE DEPARTMENT
2505 Guenette
St Laurent, Quebec
H4R 2E9
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TRANSPORT “TO Service Department”: As you request. PREPAID
TRANSPORT “Returning TO Customer”: As you request. COLLECT
**For prompt Return your courrier account number is required**
The merchandise will have a turn around of TEN (10) days, with a 48-hour
(RUSH) service available.
When shipping your equipment for service, be sure to include:
* A) Your name, address, phone number, cell, pager, fax, email address and courrier account number.
* B) A brief description of the malfunction.
* C) The return shipping address and billing address, along with any special shipping instructions.
* D) Serial Numbers MUST be indicated clearly.
* E) (Order Number/Repair Number) MUST be indicated clearly
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General Equipment Service/Repair Categories
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· Air Flow Monitor · Air Pressure Monitor · Air Pressurization Monitoring Systems · Butt Set · Cable Analyzer · Cable Locator · Fault Locator (Underground & Aerial) · Sheath Locator · Central Office Maintenance Equipment · Data Test Set · Duct Probe · Fiber Optic Fusion Splicer · Fiber Optic Test Set · Frequency Counter · Frequency Generator · Ground/Insulation Tester · Helium Detector · High Voltage Probe · Insulation Testing · Kick Test Set (KS, Kick Meter) · Leak Locator · Level Tracer · Metal/Pipe Locator
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· Multimeter · Noise Mitigation Equipment · Open Meter · Oscillator · Oscilloscopes · OTDR [Optical Time Domain Reflectometer] · POTS Equipment · Power Meter · Power Supply (DC & AC) · Pulse Generator · RF Meter · RFL [Resistive Fault Locator] · Signal Generator · Solar Regulators · TDR [Time Domain Reflectometer] · Telephone Lineman Equipment · TIMS [Transmission Impairment Test Set] · Tone & Probe Kit · Transmission & Noise Tester · Transmission Test Set · Ultrasonic Leak Locator · Universal Bridge · UPS [Uninterruptible Power Supply]
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Model Specific Service/Repair Categories
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AGILENT |
SEE HEWLETT PACKARD. |
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BACH SIMPSON |
260, 463, Volt-Meters & Multi-Meters, ALL MODELS. |
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BERRY TEST SETS |
Demarcation Test Set: BE-9000-L2; Digital Test Set: 8401-L2, 8406-L3; Signalization Analysers: 966A; Transmission Test Set: 2110, 8412-LI, 8412, 8410. Signalization Test Sets: 312A-L2, 312A-L3, 314A, 314R, ALL MODELS. |
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BEST |
Uninterruptible Power Systems (UPS), ALL MODELS. |
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BOSS |
Solar Regulators, ALL MODELS. |
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CANOGA PERKINS |
534, 1401, P400, PM950, PR25A, PR25BC, PR50B, PR54D, PR80A, PR105B, PR105D, PR245A, PR421, PR421D, PR527, Busy Boy (22B), ALL MODELS. |
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COSSOR |
Time Domain Reflectometers (TDR) - 335M, 431, 435M, CFL535. |
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DDI |
Transmission Impairment Measurement Sets (TIMS), Transmission Test Sets. |
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DYNATEL |
500, 500A, 573, 573A, 573DL, 573DX, 710A, 710M, 710MB, 730, 730M, 735M, 745M, 965. |
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FLUKE |
1900A, 1910A, 1920A, 1953A, 70 & 80 Series Digital Multimeters, 8000 Series, 8030A, 8060, 9000 Series. |
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HD TELECOM |
ALL MODELS. |
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HDW |
T11/1A TDR, Echoflex. |
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HEWLETT PACKARD |
3551A, 3565A, 4900A, 4904A, 4905A, 4910F, 4935A, Power Supplies, Transmission Test Sets, Frequency/Function Generators, Oscilloscopes. |
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MALOR |
Ultrasonic Leak Detectors (Model 3000). |
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MARCONI |
Universal Bridge (TF-2700). |
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MARK PRODUCTS |
Leak/Ultrasonic Detectors (Model 1805), Cable Pressurization Equipment, Duct Probe, Helium Detector (Model 1820), Digital Pressure Gauge (Model 4200), Digital Pressure Gauge (Model 4300), ALL MODELS. |
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METROTECH |
200, 200L, 480, 810, 850, 880, P440. |
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METROTEL |
Arial Poles. |
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MICRO COMPUTER |
Cable Analysers (Models 77S, 77, 575), Remote Test SYS. Units, ALL MODELS. |
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MISCELLANEOUS |
"C.O. Cable" Repair. |
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RISER-BOND |
Time Domain Reflectometers (TDR), ALL MODELS. |
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RYCOM |
Fault Locators, Cable & Pipe Locators; 2765, 2786A, 2787A, 3115B, 6010, 6020, 6021, 6040, 6041, 8830, 8831, R-60, Selective Level Meters ALL MODELS. |
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SNC |
INT, Noise Chokes, ALL MODELS. |
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TEKTRONIC |
1503 "TDR" Cable Tester, 90, 100, 200. |
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TELETEST |
Tone Generator, Probe, ALL MODELS. |
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TEMPO |
Breakdown 1110C, Sidekick 7b , Sidekick T&N, Tonearc Model 5, TelScout, TDR, Open Meter, ALL MODELS. |
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TRIPLETT |
Transmission Test Sets (Models #7,5,4,3), Multi-Meters, ALL MODELS. |
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TTI |
Transmission Test Sets (Models 1110A, 1120, 1125). |
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WILCOM |
Transmission Test Sets, Level Tracers, Digital Transmission Test Sets, T194B, T195, T132, T136B, ALL MODELS. |
Manufacturer, Model, & Description Qualified Listing
| Manufacturer | Model Number | Description |
| 3M | U3T3 | Advanced Cable / Sheath Fault Locator |
| 3M / Dynatel | 1264 | EMS Path Tracing Receiver & Probe |
| 3M / Dynatel | 1332 | Far End Device |
| 3M / Dynatel | 2206 | EMS Marker |
| 3M / Dynatel | 2210 | Cable Locator |
| 3M / Dynatel | 2220L | Cable Locator |
| 3M / Dynatel | 2273 | Cable Fault / Sheath Locator |
| 3M / Dynatel | 4036 | Hand Crimper |
| 3M / Dynatel | 500 | Cable Locator |
| 3M / Dynatel | 500A | Cable Locator |
| 3M / Dynatel | 500DL | Cable Fault Locator |
| 3M / Dynatel | 573 | Cable Locator |
| 3M / Dynatel | 573A | Cable Fault Locator |
| 3M / Dynatel | 573AP | Cable Locator |
| 3M / Dynatel | 573DL | Cable Fault Locator |
| 3M / Dynatel | 710A | Cable Fault Locator |
| 3M / Dynatel | 710M | Resistive Fault Locator |
| 3M / Dynatel | 710MB | Resistive Fault Locator |
| 3M / Dynatel | 730 | Cable Locator |
| 3M / Dynatel | 730M | Open Fault Locator |
| 3M / Dynatel | 735 | Cable Fault Locator |
| 3M / Dynatel | 735M | Cable Fault Locator |
| 3M / Dynatel | 745 | Subscriber Loop Tester |
| 3M / Dynatel | 745M | Subscriber Loop Tester |
| 3M / Dynatel | 965 | Subscriber Loop Tester |
| 3M / Dynatel | 965DSP | Subscriber Loop Tester |
| 3M / Dynatel | 965DSP/SA | Subscriber Loop Tester |
| 3M / Dynatel | 965M | Subscriber Loop Tester |
| 3M / Dynatel | CSM 500 | Gas Detector |
| 3M / Dynatel | J20493 | Universal Splicing Rig |
| 3M / Dynatel | J20678 | Lite Splicing Rig |
| 3M / Dynatel | J20679 | Lite Splicing Rig |
| 3M / Dynatel | MACS3000 | Modular Automatic Cabling System |
| 3M / Dynatel | MS2 | MS2 Splicing Rig |
| 3M / Dynatel - APC | 1098 | APC Micro Responder |
| 3M / Dynatel - APC | 1121 | APICS Pair Identifier |
| 3M / Dynatel - APC | 1122 | APICS Pair Identifier |
| 3M / Dynatel - APC | 3121 | APICS Automatic Pair Identifier |
| 3M / Dynatel - APC | 3322 | Pair Identifier |
| 3M / Dynatel - APC | 4121 | Tagger Automatic Field Unit - APICS III |
| 3M / Photodyne | 11XE | Optical Power Source |
| 3M / Photodyne | 12XE | Optical Power Meter |
| 3M / Photodyne |